Refund & Returns Policy
Effective Date: 23 September 2026
At Mithila Agro, we aim to provide customers with quality Makhana/Fox Nut products that are carefully handled and packed. Since our products are food items, returns and refunds are subject to the conditions mentioned below.
1. Returns of Food Products
For hygiene, safety, and product-quality reasons, opened or used food products are generally not eligible for return.
A return or replacement may be considered when the product received is:
- Damaged during delivery
- Incorrectly delivered
- Missing from the order
- Received in a condition that indicates a packaging or product issue
2. Damaged Products
If your order arrives damaged, please contact Mithila Agro as soon as possible after delivery.
Customers may be asked to provide:
- Order details
- Photographs or videos of the received package
- Photographs of the product and packaging
- A brief description of the issue
This information helps us review the complaint and determine the appropriate resolution.
3. Wrong Product
If you receive a product different from the one ordered, please contact us promptly with the order details and supporting photographs.
After verification, Mithila Agro may arrange an appropriate replacement or other applicable resolution.
4. Missing Products
If any product is missing from your delivered order, contact us with your order number and details of the missing item.
We will review the order and delivery information before determining the appropriate resolution.
5. Refunds
If a refund is approved, the applicable amount may be processed through the original payment method or another suitable method, depending on the transaction and payment provider.
The time required for the refund to reflect in your account may vary depending on the payment gateway, bank, or financial institution.
6. Non-Returnable Situations
A return, replacement, or refund may not be applicable where:
- The product has been opened or consumed
- The product has been damaged after delivery due to improper handling
- The product has been stored incorrectly by the customer
- The complaint is made after an unreasonable period
- The issue results from incorrect information supplied by the customer
- The product does not meet personal taste or preference
- The product is returned without prior approval where approval is required
7. Order Cancellation
Cancellation requests should be submitted as early as possible after placing an order.
Once an order has been processed, packed, shipped, or delivered to the logistics partner, cancellation may no longer be possible.
8. Replacement
Where a replacement is approved, the replacement product will be subject to availability.
If the same product is unavailable, Mithila Agro may provide another appropriate resolution depending on the circumstances.
9. Contact for Returns and Refunds
For return, replacement, or refund-related concerns, contact:
Mithila Agro
Manufacturer: Avinash Agro Farms
Email: avinashsingh5498@gmail.com
WhatsApp & Calling: +91 7383102011
Address: Village Sudai, Post Office Sudai-Ratauli, Phulparas, District Madhubani, Bihar – 847402
Please keep your order details available when contacting us.
10. Policy Changes
Mithila Agro reserves the right to modify this Refund & Returns Policy when necessary. Any updated version will be published on the website with a revised Effective Date.